Administrative Careers

Customer Success Manager (Remote)

Duties and Responsibilities:

  • Establish clear retention goals and process milestones for the client and employees to work toward

  • Assist customers as needed with setting up and navigating programs or software associated with a product or service

  • Seek to promote the value of the product and upsell services and products 

  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

  • Acts as a liaison between internal stakeholders and the customer to ensure the best experience post-acquisition


  • Minimum 3 years of experience in customer service or customer success
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and keep positive business relationships
  • Minimum technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Ability to establish milestones
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

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