Establish clear retention goals and process milestones for the client and employees to work toward
Assist customers as needed with setting up and navigating programs or software associated with a product or service
Seek to promote the value of the product and upsell services and products
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
We believe the better we treat our members, the more committed they will be to deliver.