Administrative Careers

Customer Success Manager (Remote)

MEMBER BENEFITS
To help you build the lifestyle you want.

 

Borderless career
Work from home, another city, or even another continent, whilst still growing your career. We encourage you to travel as much as you wish and enjoy our world's beautiful places and experiences.

40-Hour work weeks
Through our passion for our craft makes most of us put in a few extra hours, no one will ever tell you to work outside of your schedule. Not a peer, nor a team leader, and not even the CEO.

Unlimited Vacation Days
Want to go on a trip from Friday to Monday? Go for it! Feel like you just don't wanna work today? No worries! As long as you delivered your due tasks, or asked a team member to help you, we don't mind.

 

Duties and Responsibilities:

  • Establish clear retention goals and process milestones for the client and employees to work toward

  • Assist customers as needed with setting up and navigating programs or software associated with a product or service

  • Seek to promote the value of the product and upsell services and products 

  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

  • Acts as a liaison between internal stakeholders and the customer to ensure the best experience post-acquisition



Requirements:

  • Minimum 3 years of experience in customer service or customer success
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and keep positive business relationships
  • Minimum technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Ability to establish milestones
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

Working at Wesrom

We believe the better we treat our members, the more committed they will be to deliver.

Learn more

Our Culture

The core values and beliefs that guide our members to produce amazing results.

Learn more

Current Openings

Become part of a team that truly cares about you and pushes you to become better, every day.

Learn more